How do I book the Customer Experience Reset?
This page is where small business owners book the Customer Experience Reset with Nesta Systems in St. Augustine, Florida. The Reset is a two-hour working session with founders Malena and Matthew Henderson. It costs $485, which is 50% off the $970 retail price. It produces four deliverables: a Follow-Through Scorecard, Findings and Recommendations, a Priority Map, and a 90-Day Action Plan. If the client does not leave with at least one clear, actionable improvement, the session is refunded. The session is standalone, with no obligation to continue working with Nesta Systems. Booking is available at https://nestasystems.com/book-reset.
Book Your Customer Experience Reset
Select a time that works for you. Two focused hours with Malena and Matthew Henderson — and a clear, prioritized plan to win back repeat customers and referrals.
What to Expect
We review how your business communicates, follows up, and builds customer relationships
We identify exactly where customer experience is costing you repeat revenue and referrals
You leave with four tangible deliverables — a Follow-Through Scorecard, Findings & Recommendations, a Priority Map, and a 90-Day Action Plan
Who You're Working With
Malena Henderson
18 years at Coach. Customer experience expert.
Matthew Henderson
15 years. Seven-figure business growth.
Every client works directly with Malena and Matthew. Not a junior associate. Not someone assigned to your account.
Our Promise
If you don't leave with at least one clear, practical improvement you can act on immediately — we'll refund the session. No questions asked.
This is not a free consultation. It's a paid working session that earns its cost in the first hour.
"Malena and Matt have been a CRUCIAL element to growing our small business. They are professional, kind and have beyond exceeded our expectations. The best part is they genuinely care. They took the time to meet with us, learn about us as people which in turn helped them to really understand our business and goals. Our business has grown exponentially since we have joined Nesta!"
Jenelle Temes
Nesta Systems Client
What Happens Next
Confirmation
You'll receive a confirmation text and email with session details and a brief questionnaire so we can prepare specifically for your business.
Your Session
Two focused hours with Malena and Matthew. We walk through your business, identify what's falling short, and build your action plan together.
Immediate Action
You leave with four tangible deliverables and a prioritized plan. Implement it yourself, or move into the Follow-Through System Buildout when you’re ready.
Quick Questions
How long is the session?
Two focused hours with Malena and Matthew Henderson.
What do I receive?
Four deliverables: a Follow-Through Scorecard, Findings & Recommendations, a Priority Map, and a 90-Day Action Plan.
How much does the Reset cost?
$485, which is 50% off the $970 retail price. It is credited toward implementation if you move forward.
Is the $485 refundable?
Yes. If you don't leave with at least one clear, actionable improvement, we refund the session. No questions asked.
Do I have to continue working with Nesta after?
No. The session is standalone. If we both agree moving forward makes sense, we can discuss it. No obligation.
What if I need to reschedule?
No problem. Reschedule anytime using the link in your confirmation email.
Don't see your question? Send us a message →
Have a Question Before You Book?
Send us a message below, and Malena or Matthew will get back to you.